When will my order arrive?

For purchases with standard cargo delivery, the delivery time of the order to the cargo is at the end of 3 (Three) business days.

I am having trouble placing my order, what should I do?

For all your questions and support requests, you can write to us at [email protected] or contact our customer service at 444 21 81.

How can I cancel my order?

You can send your cancellation requests regarding your order by contacting our customer service at 444 21 81.

How soon will the payment be transferred to my account for returns and cancellations?

Your returns will be made within 3 business days after the products reach us. Transfer of your refund to your account may vary depending on your bank. The bank's processing time may vary depending on various conditions (such as purchases made with a Debit Card, purchases made with a different bank card). For all your questions, you can write to us at [email protected] or contact our customer services at 444 21 81.

Which shipping company do you work with?

Our contracted cargo companie is UPS and Scotty Cargo.

How Can I Track My Cargo?

We inform you about all steps of your order via E-mail and SMS. After your order is delivered to the cargo, you can follow all the movements of your cargo by clicking on the link in the e-mail and SMS notification. You can also find all the details of your order and the link for cargo tracking on the My Orders page in your account.

Can someone take my order if I am not at the address I have specified?

When the courier reaches the specified address to deliver your order, he/she is obliged to deliver your package to you. If you are not at the delivery address during delivery, the courier leaves a note on your door stating that you cannot be reached at the address and returns your package to the cargo branch. Afterwards, if you want to receive your package again, you can contact the cargo company and request delivery to the same address or a different address you want to be delivered to. All orders that you have not received in any way are sent to us by the cargo company after the waiting period at the branch.

What should I do if I want to exchange the product?

You can make a return, exchange transaction at our nearest store or convert it into a credit card for the product price. If you wish, you can package your products for online return and create your return request with the product invoice, your order number, return product and a note containing the reason for return, and you can deliver your package to the cargo free of charge from your door.

What should I do if I want to return the product?

Each product that you take is under the guarantee by the manufacturer. Return Shipments are free with UPS Cargo. When you deliver your return products to the courier, you can perform your return transactions without paying the shipping fee by specifying the contract code of our company. The contract codes are as follows;

You can return the product you bought without opening / destroying / unpacking / destroying it, without using the product, within the period of thirty (30) days from the date of invoice. Return the product with a petition or return form containing your product invoice, order number.

UPS KARGO: 61X9W2

B&G Store Merkez Depo: Atatürk Bulvarı Deposite İş Merkezi A1 Blok K:5, 34490 İkitelli Osb/Başakşehir/İstanbul

Easy Return : You can submit your return request via the link and have your package delivered to your door free of charge.

How can I get the product I bought with the installment payment option?

With the installment payment option, the entire amount of the product you receive is returned to your credit card. Your bank will refund your card in installments.

What should I do to send the product for review?

bgstore.com.tr ’ To send the product you bought from bgstore.com.tr for review, you can send it back to us by following the "Return Process". Your product will be reviewed by our Brand's Inspection Department and will be returned to you within 21 business days.

You can send your review products to the address below.

Only bgstore.com.tr 'Just send the product / products you purchased from bgstore.com.tr together with the invoice to the relevant address.

Review Department Address (Only available for online purchases)

Can I cancel my order on cargo?

If your product is in cargo, you can return it by not receiving delivery when it arrives at your delivery address. If you have received, you can fill the return section on the invoice and send it to our return address with the contracted cargo company.

Can I use the credit card I bought from the store on your online site?

You can only use your credit card that you bought from our stores at our store counters. Payment can only be made by credit card in our online shopping.